Frequently Asked Questions

Everything you need to know about shopping with FAIL.

What is the FAIL. return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are processed within 5-7 business days of receipt.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, FAIL. ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.