Returns & Exchanges

At FAIL., we believe perfection is overrated, but your satisfaction isn't. If your purchase doesn't fit your vibe, you have 30 days from the delivery date to send it back for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Gear

Place the unwashed and unworn items in their original packaging with all tags attached to ensure a smooth processing experience.

3

Label and Ship

Download and print the prepaid shipping label provided by the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Wait for the Drop

Once your return is received and inspected at our warehouse, we will issue your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing